How much does shipping cost?
Shipping is free on all Driftora products. You should not see an added standard shipping fee for eligible orders at checkout.
How long does delivery usually take?
Most orders arrive within 3–5 business days after processing. Business days generally exclude weekends and major public holidays. Carrier conditions, destination access, weather, and oversized package handling can affect timing.
Why is my tracking not updating yet?
Tracking may show label created before the carrier performs the first physical scan. This can happen when shipment information is generated before the package reaches a sorting facility. Please allow time for carrier systems to refresh.
Can I change my shipping address?
Address changes are easiest before an order has entered carrier movement. If you notice an address issue, use the contact link on this page as soon as possible and include the correct delivery details. Once a package is in transit, changes may be limited.
What should I do if tracking says delivered?
Check the front door, mailbox area, porch, side entrance, garage, parcel locker, leasing office, mailroom, and any nearby secure drop location. Larger packages may be placed in a practical delivery area selected by the carrier.
Do larger water-sport products ship differently?
Large items such as kayaks, inflatable paddle boards, outdoor coolers, beach tents, and folding furniture may require additional handling because of package size or shape. The same support standards apply, but scan timing can vary.
What if my package arrives damaged?
Keep the packaging and take clear photos of the outer box, shipping label, interior materials, and product condition. This helps support review the issue and guide the next step quickly.
Do you ship every product with tracking?
Tracking is provided when carrier tracking is available for the shipment. Once the order is released to the carrier, tracking details may take time to activate and update through the carrier system.
Who can help with shipping questions?
Driftora support is available 24/7 for shipping questions, delivery concerns, tracking review, address issues, and order-specific help.